Developing a “culture of service” empowers the people in any church to minister to the church’s two key “customer groups”–the people already there, and guests. The message of Exodus Principle is that serving both groups well is critical to health.
Church growth expert Gary McIntosh explores the critical need of churches to serve both members and visitors as valued, respected guests in God’s house. It is only by extending the hand of sincere Christian hospitality, both inside and outside the church, that congregations can continue to grow.